Question 1

What areas do you service?

Accepted Answer

We serve Fayette, Clayton, Fulton, Henry, Coweta, and Spalding Counties, with same-day and scheduled delivery throughout Metro Atlanta.

Question 2

Are you HIPAA compliant and insured?

Accepted Answer

Yes. Our team is HIPAA trained, and we carry general liability, cargo, and commercial auto insurance. We're also OSHA 10 certified, trained in bloodborne pathogens and hazardous drug handling, HazMat trained, and TWIC cleared.

Question 3

Do you offer scheduled/contracted routes, or only one-time deliveries?

Accepted Answer

Both. We offer STAT and on-demand deliveries as well as recurring scheduled routes built around your pharmacy's daily operations. Contact us to discuss a custom route plan.

Question 4

Is there a minimum contract length?

Accepted Answer

No long-term commitment is required. We offer flexible month-to-month agreements and can tailor terms to your operation.

Question 5

How quickly can you respond to a delivery request?

Accepted Answer

Same-day service is available for standard requests. STAT deliveries are typically dispatched as quickly as possible based on availability and current route commitments.

Question 6

What happens if a delivery is delayed or an issue occurs?

Accepted Answer

We maintain documented chain-of-custody and provide status updates throughout every delivery. If you have a concern about a specific delivery, contact us directly at (678) 235-5051.

Question 7

Can you handle temperature-sensitive or hazardous medications?

Accepted Answer

Yes. Our drivers are trained in hazardous and chemo drug handling, and we transport temperature-sensitive medications in insulated coolers with temperature monitoring according to each pharmacy's handling requirements.

Answers to Common Questions

Medical Courier & Specialty Pharmacy FAQ

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