Question 1

What areas do you service?

Accepted Answer

We serve Fayette, Clayton, Fulton, Henry, Coweta, and Spalding Counties, with same-day and scheduled delivery throughout Metro Atlanta.

Question 2

Are you HIPAA compliant and insured?

Accepted Answer

Yes. Our team is HIPAA trained, and we carry general liability, cargo, and commercial auto insurance. We're also OSHA 10 certified, trained in bloodborne pathogens and hazardous drug handling, HazMat trained, and TWIC cleared.

Question 3

Do you offer scheduled/contracted routes, or only one-time deliveries?

Accepted Answer

Both. We offer STAT and on-demand deliveries as well as recurring scheduled routes built around your pharmacy's daily operations. Contact us to discuss a custom route plan.

Question 4

Is there a minimum contract length?

Accepted Answer

No long-term commitment is required. We offer flexible month-to-month agreements and can tailor terms to your operation.

Question 5

How quickly can you respond to a delivery request?

Accepted Answer

Same-day service is available for standard requests. STAT deliveries are typically dispatched as quickly as possible based on availability and current route commitments.

Question 6

What happens if a delivery is delayed or an issue occurs?

Accepted Answer

We maintain documented chain-of-custody and provide status updates throughout every delivery. If you have a concern about a specific delivery, contact us directly at (678) 235-5051.

Question 7

Can you handle temperature-sensitive or hazardous medications?

Accepted Answer

Yes, our drivers are trained in hazardous and chemo drug handling with proper handling protocols for sensitive medications.

Question 8

What kind of transportation do you provide?

Accepted Answer

We provide nonclinical, ambulatory transportation only. We do not provide wheelchair transportation, emergency transportation, hands-on personal care, or medical care.

Question 9

What areas do you serve?

Accepted Answer

Fayette, Clayton, Fulton, Henry, Coweta, and Spalding Counties.

Question 10

How do I schedule a ride or errand service?

Accepted Answer

Call us at (678) 235-5051 or submit a request through our Request Service form, and we'll create a personalized service plan based on your schedule and needs.

Question 11

Can you pick up prescriptions and groceries without the client present?

Accepted Answer

Yes, we offer prescription pickup/delivery and grocery/essential errand services that can be completed on the client's behalf when appropriate.

Question 12

Do you offer one-time rides or ongoing recurring service?

Accepted Answer

Both. We offer as-needed scheduling as well as recurring, customized service plans.

Question 13

Is your staff background-checked and trained?

Accepted Answer

Yes. All staff complete background checks and are trained in HIPAA, safety, and professional care standards.

Question 14

How much does service cost?

Accepted Answer

Pricing is based on the type and frequency of service needed. Contact us for a personalized quote.

Question 15

Can family members who live out of town schedule services for a parent locally?

Accepted Answer

Yes — many of our clients are adult children coordinating care for a parent from a distance. We're happy to work directly with family members to set up and manage service.

Answers to Common Questions

Medical Courier & Specialty Pharmacy FAQ

GO Senior Services FAQ

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